All Systems Operational

Uptime over the past 90 days. View historical uptime.
Secure Application ? Operational
90 days ago
100.0 % uptime
Today
Check-In Operational
90 days ago
100.0 % uptime
Today
Magnus 911 Operational
90 days ago
100.0 % uptime
Today
Magnus Mobile ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Auto Roster Imports (ARI) Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Incoming Fax Services Operational
90 days ago
100.0 % uptime
Today
Magnus Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 30, 2025
Issue with Magnus Community Emails to Create New Cases and Update Existing Cases
Resolved - Salesforce has confirmed the issue is resolved and their inbound and outbound email log has been fully processed. We've confirmed that messages sent during this outage have since been received by our team.
Jun 30, 09:26 EDT
Update - Salesforce confirmed that they resolved their system issues with their email service today at 12:04 UTC. Though we have not seen continued issues after they implemented their fix, we are still waiting for their email service backlogs to clear so that all previously emailed new cases and case replies come through to our support team. Salesforce indicated that the process to clear their backlog could take up to another 24 hours, so we are monitoring the progress through the weekend. We appreciate your patience as we work with Salesforce to confirm this issue has been fully resolved.
Jun 27, 16:59 EDT
Monitoring - Salesforce has indicated that they've identified the issue with their email service and have implemented a solution, and their email services and backlogs are now recovering. We're monitoring the status of that recovery and will confirm once all disruptions to our case email notifications and customer replies have been resolved. Until we can confirm that all issues impacting our Magnus Health Community have been resolved, we continue to encourage you to log in directly to the Magnus Community to open new cases and to view or update existing cases. We appreciate your patience.
Jun 27, 08:35 EDT
Investigating - The third-party vendor that hosts our Magnus Health Community, Salesforce, is currently experiencing an issue with inbound and outbound emails, which is in turn interfering with email creation of new cases as well as replies to case notifications. As a result, new emails to our support email addresses may not be creating cases as expected, and email notifications and email replies to case notifications are similarly not copying through to existing cases for our support team.

We are actively working with Salesforce to understand when this issue will be resolved and confirm that prior communications will come through at that time. In the meantime, please log in directly to the Magnus Community to open new cases and to view or update existing cases. We apologize for any inconvenience.
Jun 26, 14:16 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Jun 26, 2025
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

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